WorkM8 grew out of two siblings using ServiceM8 to run their own operations, and finding most small businesses needed help doing the same. Eight years on, we still set ServiceM8 up the way we'd set up our own.
It started on Waiheke. Joanne was running Waiheke Movers, a small but busy removals business that didn't fit any of the off-the-shelf job-management tools she'd tried. She landed on ServiceM8, set it up to match how the work actually happened, and the back office started running itself.
Across the Tasman, Franco (Joanne's brother, three decades deep in managed services, CRM, and ITSM) was hearing the same story from clients on his side. Small operators with great work and the wrong systems. ServiceM8 fit them; not many of them were getting it set up right.
WorkM8 began in 2018 to do that work properly: implement ServiceM8 the way you'd implement it for your own business, then step back. Within six months of becoming a ServiceM8 partner we'd hit Gold; the following year ServiceM8 named us their Emerging Partner of the Year 2021. Eight years later, we're still doing the same work across Australia, New Zealand, and the United States. The brief hasn't changed.
We stay small on purpose. You talk to the person doing the work.
Founder · Sydney, AU
Thirty-plus years across managed services, CRM, ITSM, and enterprise account management before ServiceM8. Started WorkM8 because most small operators get sold a system, not set up on one. The difference shows on Friday afternoons.
Co-founder · Waiheke Island, NZ
Runs Waiheke Movers, the business that turned ServiceM8 from "another piece of software" into the way WorkM8 thinks about operations. If you've ever wondered whether the people advising you have actually run the kind of business you're running, the answer here is yes.
Co-founder · United States
Technical documentation, process work, and form-development quality. The reason the runbook you walk away with reads like English instead of an internal handover note.
Setting up ServiceM8 again and again means we already know the ten ways a workflow can be wired, and which one still works after staff turnover. You skip the trial-and-error tax.
Implementation, not endless advisory. We finish the work, hand over a written runbook, and step back. Call us when you actually need us.
The free first call is genuinely a fit assessment. If the answer is "this won't pay back for you", we'll say so, and point you somewhere that might.
You walk away owning what we built and how it works. No keys held hostage, no proprietary middleware, no "talk to us before you change anything".
The same free first call every WorkM8 engagement starts with. We'll work out what your business actually needs and whether we're the right ones to build it.